Privacy Policy

Lemonvita operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a complete shopping experience (the "Service"). Lemonvita is powered by Shopify, which enables us to deliver the Service to you.

Please read this Privacy Policy carefully. By using and accessing any Service, you acknowledge the information collection, use, and disclosure practices described in this Privacy Policy.

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymously collected or de-identified information that cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Service, where you reside, and as permitted or required by applicable law:

• Contact Details — including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information — including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
• Account Information — including your username, password, security questions, preference settings, and account settings.
• Transaction Information — including items you view, add to cart, add to a wish list, purchase, return, exchange, or cancel, as well as your past transaction history.
• Communications with Us — including information you provide when communicating with us, such as content submitted when making inquiries to customer support.
• Device Information — including information about your device, browser or network connection, your IP address, and other unique identifiers.
• Usage Information — including information about how you interact with the Service, such as how and when you browse or interact with the Service.

We may collect personal information from the following sources:

• Directly from you — including when you create an account, visit or use the Service, contact us, or otherwise provide your personal information to us.
• Automatically through the Service — including from your device when you use our products or services, visit our website, and through cookies or similar technologies.
• From our service providers — including when we engage them to provide specific technologies, or to collect or process your personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Service

We use your personal information to provide the Service, including fulfilling our contract with you; processing your payments; completing your orders; remembering your preferences and interests; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; facilitating returns and exchanges; enabling you to post reviews; and personalizing your shopping experience, such as recommending products related to your purchase history. This may include using your personal information to more precisely tailor and improve the Service.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text messages, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on products you have previously purchased, added to cart, or other activities using the Service.

Security and Fraud Prevention

We use your personal information to verify your account; provide secure payment and shopping experiences; detect, investigate, and take action against potential fraudulent, illegal, unsafe, or malicious activities; protect public safety; and keep our Service secure. If you choose to use the Service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login details with others.

Communicating with You

We use your personal information to provide customer support, respond to your requests, deliver effective service, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws, or in response to valid legal process, including requests from law enforcement or government agencies, and for investigations or participation in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate potential violations of our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• Sharing with Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• Sharing with business and marketing partners to provide marketing services and deliver advertising to you. For example, we work with Shopify and third-party services to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements.
• When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipping or using services through social media widgets or login integrations.
• Sharing with our affiliates or other members within our corporate group.
• In business transactions (such as mergers or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

The Service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Service in order to provide and improve it. Information you submit to the Service will be transmitted to and shared with Shopify, as well as third parties that may be located outside your country of residence, in order to provide and improve the Service.

Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information gathered from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use the personal information collected about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information, including responding to requests you make to exercise your personal information rights regarding those uses.

The Service may contain links to websites or other online platforms operated by third parties. If you navigate to a website that is not affiliated with or controlled by us, we recommend that you review that website's privacy and security policies, as well as its other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein.

Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of the Service and/or users of that third-party platform, and our or third parties' use of such information is unrestricted. Our inclusion of such links does not imply our endorsement of the content on such platforms or of their owners or operators, unless otherwise disclosed in the Service.

The Service is not intended for children, and we do not knowingly collect any personal information from children under the age of legal adulthood in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) the personal information of individuals under 16 years of age.

The length of time we retain your personal information depends on a number of factors, such as whether the information is needed to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and only apply in certain circumstances; in some cases, we may lawfully decline your request.

• Right of Access / Right to Know — You may have the right to request access to personal information we hold about you.
• Right to Deletion — You may have the right to request deletion of personal information we maintain about you.
• Right to Correction — You may have the right to request correction of inaccurate personal information we maintain about you.
• Right to Data Portability — Under certain circumstances and with specific exceptions, you may have the right to obtain a copy of personal information we hold about you and request that we transfer it to a third party.
• Managing Communication Preferences — We may send you promotional emails, and you may opt out at any time using the unsubscribe option displayed in those emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

You may exercise any of the above rights through specific means provided by the Service or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request.

Subject to applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely fashion as required by applicable law.

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision through the contact details listed below, or to file a complaint with your local data protection authority.

Please note that we may transfer, store, and process your personal information outside of the country or region in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will do so in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority (as applicable), unless the data transfer destination is deemed to provide an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights you may have, please contact us through the following: